Expert IT Support & Computer Repairs in Norwich, Norfolk & Suffolk

Yes, I offer ad-hoc remote IT support for home and business users in Norwich, Norfolk & Suffolk.

My IT support packages include unlimited, remote, telephone and email support, proactive maintenance, monitoring and patch management, and enterprise-grade antivirus (Huntress EDR).

For critical issues within Norfolk, Suffolk, Norwich and immediate suburbs like Taverham, Bowthorpe, or Cringleford, I strive to provide a same-day or next-day on-site response. For planned upgrades or non-urgent projects, site visits are typically scheduled within 1-3 working days.

If you need a computer or laptop healthcheck including malware or virus removal, this would typically be done within an hour or so. Windows reinstalls take about an hour and are done onsite. For hardware issues, requiring parts to be ordered, like a replacement laptop keyboard or screen repair, this would take approximately 3-5 business days - and I will keep you updated on the progress every step of the way.

Absolutely. Delivering robust, guest-friendly Wi-Fi across large or historic properties in towns like Holt and Cromer is a frequent requirement. I design and install managed mesh networking systems that completely eliminate dead zones, ensuring excellent connectivity for your guests.

Yes. I manage the entire transition process, ensuring a seamless, secure migration of your emails and data to Microsoft 365. I also provide guidance on leveraging modern tools like Copilot, setting your business up for enhanced productivity without the technical headache.

I certainly can. I employ professional data recovery methods to extract vital files, invoices, and documents from failing drives or damaged systems. Once recovered, I can also implement a secure, automated backup solution to safeguard your business against future data loss.

Yes - for critical business issues like server failures or complete network outages, I provide an emergency call-out service throughout Norwich, Norfolk, Suffolk, and the Breckland area. I will prioritize these urgent incidents and aim to be on-site or remotely connected as quickly as possible.

Yes, I offer proactive IT support and Managed IT Services for small-to-medium businesses (SMEs) throughout Norfolk and Suffolk, including Norwich, Ipswich, Dereham, and Bury St Edmunds. From server maintenance and network monitoring to cloud backups and general helpdesk support, I act as your dedicated IT partner.

Absolutely. I work with businesses across East Anglia to secure their systems against online threats. I perform cybersecurity audits, configure firewalls, implement secure remote access, and guide you through the requirements for Cyber Essentials certification to ensure your business data is fully protected.